


Tickets can be cancelled up to 72 hours before the booking date. Rescheduling is available.
Make sure to have your passport for identification purposes and bring along your booking confirmation to collect your physical ticket at the E-land Ticket Office.
Plan to arrive at least 15 minutes before your scheduled time to complete the boarding process. Boarding passes are distributed 5 minutes before departure.
Please note that the cruise schedule may be subject to changes or cancellations depending on weather conditions. In such cases, you will receive a notification via email.
The Banpo Bridge Moonlight Rainbow Fountain Show is operational from April to October, but please be aware that it could be canceled at short notice due to weather or city-related conditions.
During weekends and the April Spring Flower Festival, traffic congestion is common, so it's advisable to opt for public transportation to reach the venue smoothly.
If you encounter difficulties boarding due to parking or traffic issues, please be informed that reservations cannot be altered or canceled.
The Sunset Cruise sets sail at 6 pm (Feb–Oct) and 5 pm (Nov–Jan). For a picturesque sunset experience between May and September, consider reserving the 7 pm Moonlight Music Cruise.
Complimentary parking facilities are available at Yeouido Parking Lot 1, but please be mindful that spaces might be limited during peak periods.