Ground Zero 9/11 Memorial Tour overview
Your Experience Visiting the 9/11 Memorial and Museum is a moving, reflective experience.
Ground Zero 9/11 Memorial Tour — frequently asked questions
What is included in the Ground Zero 9/11 Memorial Tour ticket?
The ticket includes 2 things: 9/11 Museum entry and Access to the reflecting pools and outdoor memorial space.
What ticket types are available for Ground Zero 9/11 Memorial Tour?
2 ticket types are sold: Express Entry: 9/11 Memorial & Museum Tour and Comprehensive 9/11 Memorial Tour in NYC. Each has its own price and availability, shown on this page when you pick a date.
What is not included in the Ground Zero 9/11 Memorial Tour ticket?
Not included: Meals & drinks.
How long does Ground Zero 9/11 Memorial Tour take?
Allow 1.5 hours to 3.5 hours. This is the scheduled length of the experience; it varies with the ticket type you select and how busy the attraction is on the day.
Can I buy Ground Zero 9/11 Memorial Tour tickets on the day?
Yes. Booking is confirmed instantly, so a same-day ticket is possible while slots remain. Popular time slots sell out first, so booking ahead is safer if you want a specific time.
Can I cancel Ground Zero 9/11 Memorial Tour tickets?
Yes. This ticket is sold with free cancellation up to 24 hours before the start time. Cancel within that window for a full refund; after it the booking is non-refundable. The exact deadline is repeated on your confirmation.
Do I need to print Ground Zero 9/11 Memorial Tour tickets?
No. This is a mobile ticket, so the confirmation on your phone is accepted at entry. No printing and no voucher exchange is required unless the confirmation says otherwise.