Hell's Gate Thermal Experience

Hell's Gate Thermal Experience overview

Your Experience Embark on a guided or self-guided interactive tour through the geothermal reserve.

Your Experience

Experience highlights

• Embark on a captivating journey through the geothermal reserve with a knowledgeable guide or explore at your own pace through an interactive tour.
• Indulge in pure relaxation by immersing yourself in the rejuvenating sulphur mineral waters of Hell's Gate, leaving all your worries behind.
• Immerse yourself in the essence of Hell's Gate, discovering its unparalleled offerings and unique experiences.

Know Before You Go

Ticket delivery and entry

• Your e-voucher will be sent to your email immediately upon booking.
• Remember to present your mobile voucher and a valid photo ID when you redeem your tickets.
• If you've bought discounted tickets, don't forget to bring along your photo ID for verification purposes.
• Please aim to arrive 10-15 minutes early for your tour to ensure a smooth start.
• Exchange your ticket at the Hell's Gate Geothermal Reserve and Mud Spa.
• Location: State Highway 30, Tikitere, Rotorua 3010, New Zealand. View Directions to the Ticket Redemption Point

Confirmation

• Your voucher will be sent to your email immediately.
• Remember to present your mobile voucher and a valid photo ID at the ticket redemption location.
• If you've bought tickets at a discounted rate, don't forget to bring your valid photo ID for verification purposes.
• Please make sure to arrive 10-15 minutes before your tour's scheduled start time to prevent any delays.
• Redeem your ticket at Hell's Gate Geothermal Reserve and Mud Spa.
• Address: State Highway 30, Tikitere, Rotorua 3010, New Zealand.

Hell's Gate Thermal Experience — frequently asked questions

What is included in the Hell's Gate Thermal Experience ticket?

The ticket includes 5 things: Guided geothermal walk through nature, Experience Māori carving traditions, Relaxing mud foot pool therapy, Healing Sulphur spas for rejuvenation and Refresh in cool plunge pool.

How long does Hell's Gate Thermal Experience take?

Allow 3 hours. This is the scheduled length of the experience; it varies with the ticket type you select and how busy the attraction is on the day.

Can I buy Hell's Gate Thermal Experience tickets on the day?

Yes. Booking is confirmed instantly, so a same-day ticket is possible while slots remain. Popular time slots sell out first, so booking ahead is safer if you want a specific time.

Can I cancel Hell's Gate Thermal Experience tickets?

No. This ticket is non-refundable once booked, so it cannot be cancelled for a refund and no partial refund is given for unused entry. Check the date and ticket type before paying.

Do I need to print Hell's Gate Thermal Experience tickets?

No. This is a mobile ticket, so the confirmation on your phone is accepted at entry. No printing and no voucher exchange is required unless the confirmation says otherwise.

More about Hell's Gate Thermal Experience

Travel Tips Essential Advice For pregnant travelers, we advise against using our bathing facilities. If you choose to bathe, please consult your healthcare provider first. Guests with heart conditions or serious medical issues should consider if this experience is suitable for them. Our spa and geothermal reserve are wheelchair-accessible. Wheelchairs designed for off-road use are recommended, accompanied by a capable assistant. Savings on Tickets Children aged 3-11 can benefit from discounted ticket rates; remember to carry a valid photo ID.