



Tickets can be cancelled up to 72 hours before the booking date. Rescheduling is not allowed.
Ensure you have a valid photo ID for smooth entry, especially if you have pre-booked tickets or qualify for discounts.
Carry a light jacket or shawl for the museum's cool galleries, regardless of the weather outside.
Have cash or a card ready for any purchases at the museum's shops and cafes.
Avoid using flash photography and tripods to protect the artwork and respect fellow visitors.
Leave large bags, backpacks, and umbrellas in the cloakroom or lockers provided.
Smoking is strictly prohibited within the museum premises, including all indoor areas and public spaces.
Only use pencils for sketching or painting inside the galleries; colored pens and paints are not permitted.
Kindly refrain from bringing food or drinks into the exhibition halls.
The museum is fully accessible for visitors with mobility challenges, offering ramps and elevators for easy navigation.
Complimentary wheelchairs are available at the entrance; you can request one in advance or upon arrival.
Accessible restrooms are conveniently located throughout the museum for your convenience.
Guests with hearing impairments can arrange for a sign language interpreter during guided tours; advance booking is recommended.
Service animals are permitted to assist guests with visual or mobility impairments.
Check your email the day before your tour for any important updates or itinerary changes.
Meeting points and transfer arrangements may vary depending on your selected tour; refer to your booking confirmation for specific instructions.
Skip-the-line tickets grant you a reserved entry time, but you will still need to pass through ticket control and security checks.
Transfers and tickets to the Imperial Treasury are not covered in the 2-hour tour package.
For 3- and 5-hour tours, expect approximately 1 hour of round-trip transfer between your accommodation and the meeting point, subject to traffic conditions.
Private transfers include pick-up and drop-off at your Vienna accommodation, using a standard sedan for 1 to 4 individuals or a larger van for 5 or more. Opt for a 5-person tour for a spacious vehicle.
Children under 19 enjoy free admission to the museum.
Keep an eye out for special temporary exhibitions hosted by the museum during your visit; inquire at the reception for details.